Our Services

We're here to help

Ability Links focuses on building a person’s ability, and linking people to their community.

Our aim is to strengthen the network of support around you and to pass on skills. As a result, we help people to live with as much independence as possible.

Support Coordination

  • We Provide information on mainstream, community, informal and NDIS support options.
  • It is their job to negotiates services to be provided and their prices, and develop service agreements.
  • Our support coordinators can help to arrange any assessments required by the NDIS so people can get the best NDIS plan suited to their needs.
  • Support Coordinators budget support in NDIS plans by working with plan managers on how funds are being used.
  • Linking people to mainstream services in addition to NDIS providers is a core part of support coordination. (For instance;  Centrelink, housing, education, transport, health).
  • Our team keeps people updated on changes to the NDIS, and things that may affect people living with a disability.
  • We help people to learn how to coordinate supports themselves.  With Ability Links participants are in the driver’s seat. Our team champions choice and control. Every participant has the right to dignity of risk.
  • Getting ready for plan reviews can be stressful. A good support coordinator  helps participants to get the right reports, and to fill out and provide the right paperwork, so that they get funding for the supports that are needed.
  • To summarise; we help people to understand the NDIS.
brain, mind, psychology



Recovery Coaches recovery-enabling relationships. They are specifically trained people that often have a lived experience with mental health struggles.


The role is not about curing or making mental health issues go away, but to work towards, and maintain optimal mental health. That looks different for everyone.


Recovery coaches provide support to people with psychosocial disability to live a full and contributing life. The programs delivered by Recovery Coaches are centred on passing on tools that help to better manage complex challenges of day to day living.



Recovery Coaches teach strategies and use programs focusing on strengths and resilience, as a result they empower ability and increase self confidence . Coaches are trained to work collaboratively with people, their families, carers, and other services to help build security and a sense of community.


A central part of recovery coaching is the design, planing, implementation and adjustment of a recovery plan. 


The recovery coach item is a capacity building support, which differs from the day to day funded core support worker role.  That means it is focused on achieving outcomes, not activities.  It is a support item tailored to the needs of people with psychosocial disability, with a focus on coaching and collaborating with other services. They are funded by the NDIS, however they also link in with Community Mental Health and existing support within the health system.


A Recovery coach with lived experience is called a Lived Experience

Recovery Coach.


Recovery coaches without lived experience are called a Psychosocial

Recovery Coach.

Assistance with Decision Making, Daily Planning and Budgeting

This support helps you to research and make decisions

Making decisions can be tough, especially without all the information in from of you.

Assistance with decision making, daily planning and budgeting focuses on supported decision making. 

This isn’t about making decisions for someone, or planning out their day; it focuses on gathering options and information and presenting them in a way that it makes planning, budgeting and decision making easier.

Life Transition Planning

Make a plan for the future

This service  focuses on linking participants to peers and mentors that provide volunteer assistance within the participant’s home or community to develop skills. 

For instance, assistance in attending appointments, shopping, bill paying, taking part in social activities and maintaining contact with others.

Assistance with Accommodation and Tenancy Obligations

This support helps you to find or keep your home

We can help with activities to help participant find or keep appropriate accommodation, especially those at risk of homelessness.  This may include  assisting to apply for a rental property, negotiate to secure government housing assistance or to undertake tenancy obligations in the mainstream market. We can even assist people to explore an Independent Living Options package; where you can get support from a live in support worker or housemate. 

Generally we use this as an interim service until support coordination is funded in a plan.

key, close up, open
apple pie, woman, kitchen

Skills Development and training

Learn new things

Assistance in developing life skills and training. This could include public transport training and support, developing skills for joining in community, social and recreational activities.

Self-management capacity building

This support helps you to learn how to budget your support

The self-management capacity building item provides you with flexibility to purchase services to that help you to self-manage your funds and supports. 


It is designed to complement other capacity building supports to like support coordination, individual skills building or plan management. It is there to help participants to develop skills to have choice and control over their Plan.

finance, accountancy, savings

Community Engagement Assistance

Help becoming more socially connected

Programs to empower participants and help them to make new friends and improve how they engage with the community. 


This includes assistance to engage effectively in the community through a group approach to help achieve
goals, gain insight into their lives and make informed decisions.

Employment Support

Supports for a person with disability to work when they are likely to need extra help

The Federal Government already funds Disability Employment Services (DES), though sometimes their services don’t quite cover the level of support NDIS participants require to find or keep a job. 

Some participants may not be eligible for their services. This service can be funded to assist alongside DES.

It can include things like coaching, skills development or mentoring related to employment goals.

Innovative Community Participation

Join a class, a group or get involved in an activity

Funding used on innovative community participation is for activities that don’t quite meet other funding categories, though are still considered reasonable and necessary support.  This support enables participants to access mainstream activities in the wider community.


This could be a cooking class, art classes or countless other activities.

We're inclusive

Everybody deserves to feel comfortable and have the right to make their own decisions.

Please let us know if you require an interpreter or need us to change the way we do things


We are happy to organise translation. Our resources and services can be delivered in ways that help you to feel comfortable.

Our Services

Depending on circumstances and availability we offer the following services.

This is support may be able to be included in a participants NDIS plan.

Self Management Skills Building

Delivered by a Coordination Assistant

A versatile service to help participants to build skills to navigate their day to day. This may include helping to process NDIS claims, filling in forms or building skills that can help build independence at home and in the community

Recovery Coaching

Delivered by a Lived Experience Recovery Coach

Designed as a peer role. Recovery Coaches focus on working alongside participants with psychosocial disabilities to help to build routines, organise support and undertake programs that promote improved mental health.

Support Coordination

Delivered by a Support Coordinator

Our Support Coordinators
provide information on mainstream, community, informal and NDIS support options. We assist with preparing for plan reviews and budgeting support. We always aim to help participants to coordinate their own supports as much as possible, self-direct and have full choice over who works with them.

NOTE: *Prices listed are hourly rates and are approximations based weekday daytime rates and excludes travel. Prices change regularly with updates provided by the NDIS in the NDIS price guide. As an alternative to face to face delivery we can also deliver supports over Zoom. Some of our services require us to do work before or after meeting with clients. We will alway discuss what we bill for before we sign a service agreement. If funding is not available through the NDIS we may be able to help to secure it. *Permitting capacity and that the participant will likely meet eligibility criteria. 

Get In touch


available from 9:00 – 5:00

Servicing the Illawarra

Email mark@abilitylinks.online

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