Wollongong & Nowra Support Coordination

Ability Links is well known for it’s specialisation in Level 2 and 3 support coordination. We’re NDIS nerds. We also consult and help other support coordinators whent they get stuck and need help to understand or do something. We’ve got a good reputation asan organisation that helps to fix things when the NDIS gets things wrong.

Joyful girl with myoelectric arm having fun while listening to music and dancing

Why have a Support Coordinator?

Having a good Support Coordinator is similar to having an NDIS coach. A Support Coordinators job is to help participants to understand the NDIS, develop goals and to create a plan to achieve your goals. This may mean assisting you to budget out the funding in your plan, to connect with providers and make plans to help you to best manage any risks in your life that may stop you from reaching your goals.


Support Coordinators can help NDIS participants in a wide variety of ways. We are also known as “Disability Intermediaries” This means that we cross the gaps between the NDIS and other services like the Department of Health or Department of Education; where other providers are not allowed to. This is to help people to make the most of the support that is available to them.

This is really important as the NDIS does not fund every aspect of the life of a person with a disability. Some things like income support are the responsibility of Centrelink, where we often help people to apply for the Disability Support Pension (DSP).  The NDIS not paying for something shouldn’t stop a good Support Coordinator from looking for other options to help people to achieve their goals. We can point people in the right direction when applying for grants, connect people in with community groups, help people to find housing and if the funding in a person’s NDIS plan isn’t right; we can help to gather evidence to have it reviewed to get better outcomes and put some more options on the table.



What is a Support Coordinator's role?


  • They help people to understand the NDIS, navigate getting the right support and replace themselves by teaching you what they know.
  • To provide information on mainstream, community, informal and NDIS support options. 
  • Our support coordinators can help to arrange any assessments required by the NDIS so people can get the best NDIS plan suited to their needs. Having the right evidence can be the difference between getting more support as opposed to less when the NDIA doesn’t understand your support needs.
  • Support Coordinators budget support in NDIS plans by working with plan managers on how funds are being used.
  • Linking people to mainstream services in addition to NDIS providers is a core part of support coordination. (For instance; Centrelink, housing, education, transport, health).
  • Our team keeps people updated on changes to the NDIS, and things that may affect people living with a disability.
  • A great Support Coordinator will empower you. We help people to learn how to coordinate supports themselves. With Ability Links; participants are in the driver’s seat. Our team champions choice and control. Every participant has the right to choose their path. We provide the options, and the likely outcomes, the decision is up to you.
  • Getting ready for plan reviews can be stressful. A good support coordinator helps participants to get the right reports and to fill out and provide the right paperwork so that they get funding for the support that is needed.
Support Coordinator Plan Manager Delegate/ Planner
Can decide what funding is approved in an NDIS plan
Can help you understand what you can use your funding on
Can decide what is reasonable & necessary
Helps you to track your budget and utilise your plan
Provides provider options, and assists with decision making
Can help with disability support options outside of the NDIS
Makes decisions for you

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