Ability Links

Feedback

Feedback

We want to help

We use your feedback, compliments, and complaints to improve our

organisation. If you have an idea of how we can do better, we want to

hear it, all feedback helps us to support you better. To make it easier for you to make a complaint, give feedback or compliments we have provided a number of options to allow you to feel as comfortable as possible letting us know what you are thinking or feeling.

board, chalk, feedback

To give us feedback you can:

 

  • Ask someone you trust to give feedback or make a complaint. This can be a friend, family member or a disability advocate. If you need an interpreter, we can organise one for you.
  •  Talk to one of our team members.
  • Leave feedback online through the form below or email us at feedback@abilitylinks.online
  • You can call our Director Mark Pietsch on 0428 269 061
  • You can send a letter to us at: 

Ability Links Pty Ltd, 5 Petrel Place Blackbutt, NSW 2529

Feedback Form

We really appreciate your input.

If your complaint is about us it wont hurt our feelings

 

Complaints help us to improve. Any complaints or feedback we receive helps us to improve and to ensure the services we deliver are timely and of a high quality. Investigations into complaints relating to our services will in no way detriment the quality of the services we deliver.

 

You are more than welcome to ask an advocate or trusted person to help you to fill in this form or to contact us on your behalf. If you wish the CEO Mark Pietsch is willing to discuss any issues you may have. You can reach him on 0428 269 061. All issues will be investigate. If requested we can provide you with a copy of our complaints management policy and procedure.

 

If you would like to make a detailed complaint our complaints and grievences form can be downloaded by clicking here

 

Alternately you can make a complaint to:

 

·     NSW Ombudsman

Ph: 02 9286 1000

·     Commonwealth Ombudsman

Ph:1300 362 072

·     National Disability Insurance Agency

Ph:1800 800 110

·     NSW Quality and Safeguards Commission

Ph: 1800 035 544

·     NSW Department of Family and Community Services

Ph: 02 9377 600

·     National Disability Abuse and Neglect Hotline

Ph: 1800 880 052

 

If you require an interpreter please let us know, we will be happy to organise one.

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